One Touch Auto Detailing - Terms and Conditions ©

 

I/We as One Touch Auto Detailing / OTAD.

 

Payment Terms Policy

Accepted Forms of Payment: We accept Eftpos, Credit Card*, Bank Transfer, and Cash payments.*note: Credit card payments incur a 3% surcharge.

Pricing: All prices quoted and listed on our website include Goods and Services Tax (GST).

Payment Due Date: Payment is due on the same day as the service, unless otherwise stated on the invoice. We allow up to 3 business days for payment to be made in full.

Late Payment: If payment is not received within 3 business days, One Touch Auto Detailing reserves the right to charge a late fee of 5% per day on the outstanding balance from the due date until the balance is paid in full.

Debt Collection: If payment is not made, or if we do not receive communication from the client, the outstanding debt may be handed over to a third-party debt collection agency. The client will be responsible for all related costs, including legal fees, to recover the overdue amount.

 

Deposit Terms Policy

Deposit Requirement: One Touch Auto Detailing may require a deposit to secure your booking. The deposit will be a percentage of the total service cost and will be invoiced separately.

Deposit Non-Refundable: Deposits are non-refundable and non-transferable to other services. Failure to pay the deposit will result in the cancellation of the booking.

 

Cancellation Policy

Cancellation Notice: We kindly request that cancellations or rescheduling be made at least 24 hours in advance to allow us to accommodate other clients.

Cancellation Fees:

Less than 1-day notice: A fee equal to at least 50% of the reserved service will apply.

No Shows: A cancellation fee of 100% of the quoted amount will be charged.

Multiple Reschedules: If an appointment is rescheduled more than twice, a 50% non-refundable deposit will be required to secure the new booking.

 

Vehicle Services and Packages Policy

Services Provided: All detailing services and packages are listed on our website: www.onetouchautodetailing.co.nz

Right to Refuse Service: One Touch Auto Detailing reserves the right to refuse service at its discretion.

Service Scope: Unless otherwise agreed, only the services outlined in the selected package will be provided. Closed interior pockets (e.g., glove boxes, centre consoles) will not be cleaned for privacy reasons.

Client’s Responsibility: Clients must remove all personal belongings (e.g., bags, car seats, masks) before service. Additional charges may apply if OTAD is required to remove such items.

Pet Hair and Heavy Soil: Additional charges may apply for pet hair removal or heavily soiled vehicles, and these will be discussed before service.

Quoted Prices: The quoted price may change if the vehicle requires extra work or attention. Any additional charges will be confirmed with the client before proceeding.

Interior Shampooing: Not all stains can be one hundred percent removed due to the nature and age of the stain. In most cases, stains can only be minimised, not completely eliminated.

Mobile Service Requirements: For mobile services, the client must provide access to onsite power 240V and water, external water tap supply. If these requirements are not met, the service may be postponed and a cancellation fee may apply.

 

Ceramic Coating Terms and Conditions Policy, 

One Touch Auto Detailing Ceramic Coating Terms and Conditions

1. Ceramic Coating Service Overview

One Touch Auto Detailing offers premium ceramic coatings for vehicle paint, wheels, and glass. Our coatings are designed to provide superior protection, hydrophobic properties, and enhanced durability. We offer three different options for ceramic coatings, with a choice of a 3 year, 5 year, or 7 year protection package, based on the coating selected for your vehicle.

Paint Coating: Our ceramic coatings for paint protect the vehicle’s exterior from contaminants, environmental damage, and oxidation.

Wheels Coating: This coating helps protect wheels from brake dust, water spots, and road grime, making cleaning easier.

Glass Coating: Protects windshield and windows from water, dirt, and other environmental contaminants, improving visibility in adverse weather.

 

2. Eligibility and Pre-Coating Requirements

Vehicle Condition: Ceramic coating is only applied to vehicles in good condition. Any pre-existing paint defects (e.g., previously coated, scratches, swirl marks, oxidation, or chips) must be repaired before the application of the ceramic coating. Additional charges may apply for any required paint correction services.

Preparation and Cleaning: Prior to application, the vehicle must be thoroughly cleaned, and all contaminants (e.g., tar, sap, iron particles) must be removed. One Touch Auto Detailing will prepare the vehicle as necessary, but any additional preparation or corrections will be subject to extra charges.

Surface Damage: One Touch Auto Detailing is not liable for any underlying paint issues or damage that may be revealed once the ceramic coating is applied, such as pre-existing scratches, chips, or imperfections that were previously undetectable.

 

3. Application and Durability of Paint Ceramic Coatings

Coating Durability: The durability of ceramic coatings is dependent on the type of coating selected, the condition of the vehicle, and the maintenance provided by the client. 3 Year Coating, 5 Year Coating, 7 Year Coating

While One Touch Auto Detailing guarantees that the coating will provide the stated protection for the specified term, the longevity of the coating can be impacted by external factors such as improper maintenance, weather conditions, or failure to follow the proper care instructions.

Proper Maintenance Required: The client is responsible for maintaining the vehicle according to the instructions provided by One Touch Auto Detailing, which may include regular washing, the use of proper cleaning products, and avoidance of harsh chemicals, car washes including self service and automatic or abrasives that could compromise the coating.

 

4. Client's Responsibilities and Maintenance Guidelines

To ensure that the ceramic coating performs as expected, the client agrees to the following:

Wash & Care: Regular maintenance is required to preserve the coating’s protective qualities. We recommend that the vehicle be washed every 2-4 weeks using pH-balanced, non-abrasive car shampoos. Avoid the use of automatic and self service car washes and strong chemicals or abrasive materials.

Avoid Harsh Chemicals: The use of harsh chemicals, such as acid-based cleaners, petroleum distillates, or degreasers, can degrade the coating and void the warranty.

Environmental Conditions: Exposure to certain environmental conditions, such as bird droppings, tree sap, road salt, and industrial fallout, can damage the coating if not addressed promptly. Failure to clean the vehicle regularly can lead to deterioration of the coating and may require reapplication.

Post Coating Curing Time: After the ceramic coating is applied, the vehicle must be kept dry and out of direct contact with water for a minimum of twenty four or forty eight hours to allow the coating to fully cure.

 

5. Warranty & Reapplication Terms

Warranty Coverage: The ceramic coating comes with a limited warranty that guarantees its effectiveness for the duration of the chosen term (3, 5, or 7 years), provided the vehicle is properly maintained as per the instructions. Warranty claims are only valid if the coating is properly maintained by the client.

Liability for Reapplication: One Touch Auto Detailing is not responsible for the reapplication of the ceramic coating due to failure to maintain the coating, external factors such as weather, or improper cleaning techniques. The client is fully responsible for maintaining the coating to ensure its longevity.

Exceptions to Warranty:

Accidental Damage: Damage caused by impact, abrasions, improper washing, or misuse is not covered.

Environmental Damage: Damage from environmental factors such as bird droppings, tree sap, salt, or other contaminants is not covered under the warranty if not cleaned promptly.

Improper Maintenance: Failure to follow proper washing, drying, and maintenance instructions will void the warranty.

Reapplication Charges: If reapplication of the ceramic coating is required due to the client's failure to follow the care guidelines or improper maintenance, additional charges for labor and materials may apply. Reapplication is not covered under the original warranty.

Claims Process: If you believe the coating has failed prematurely, please contact One Touch Auto Detailing within 30 days of noticing any issues. A visual inspection will be conducted, and if applicable, any necessary reapplication or corrective measures will be discussed.

 

6. Liability Limitations 

Liability Limitation: One Touch Auto Detailing’s liability under this agreement is limited to the cost of the ceramic coating service. We are not liable for any indirect, incidental, or consequential damages that may arise from the application of the coating, including but not limited to paint defects, vehicle value, or loss of use.

No Guarantee of Perfection: While ceramic coatings significantly enhance the vehicle’s protection, they are not a “permanent” solution and may require reapplication or additional care over time to maintain their effectiveness. There is no guarantee that the coating will protect the vehicle from all types of damage or that it will maintain a perfect appearance throughout the warranty period.

 

7. Ceramic Coating Coverage

Paint Coating: The paint coating covers the vehicle’s exterior paintwork, protecting it from contaminants, water spots, oxidation, and light scratches. However, the coating does not make the paint impervious to all damage and does not prevent rock chips, deep scratches, or severe environmental exposure.

Wheels Coating: The coating applied to wheels helps protect them from brake dust, water spots, and road grime. While it makes cleaning easier, it does not prevent damage from curbing, harsh chemicals, or extreme conditions.

Glass Coating: The glass coating helps repel water and improve visibility during rainy conditions. It does not prevent stone chips, cracks, or damage caused by external impacts.

 

8. Cancellation and Rescheduling Policy for Ceramic Coating Services

Cancellation Policy: If you need to cancel or reschedule your ceramic coating service, please notify us at least 48 hours in advance. A cancellation fee may apply if the service is cancelled within 24 hours of the scheduled appointment.

Rescheduling Fees: Repeated rescheduling of ceramic coating appointments may incur a fee to cover the costs of labor and product preparation.

 

9. Privacy and Documentation

Before and After Photos: Before and after photos of your vehicle may be taken for documentation purposes and to demonstrate the quality of our work. These images may also be used for promotional purposes, but any identifying information (such as license plate numbers) will be removed or obscured where possible.

Privacy: One Touch Auto Detailing respects your privacy and will never share your personal information or vehicle details without prior consent, except as required by law.

By proceeding with the ceramic coating service, you acknowledge and agree to these Terms and Conditions.

 

COVID-19 Terms and Conditions Policy

Clients must remove all personal items, including masks, from the vehicle before detailing.

Clients must sign in upon arrival at the service location for contact tracing purposes.

 

Headlight Lens Restoration Terms and Conditions Policy

One Touch Auto Detailing cannot guarantee the longevity of headlight lens restoration due to external factors like sunlight exposure and vehicle storage conditions.

Previous restorations have lasted 2-3 years on average, depending on vehicle care.

 

Vehicle Collection & Drop-Off Service Terms

Collection Timing: Vehicles must be collected on the same day the service is completed unless otherwise agreed. Late collection may incur a daily storage fee starting from the due date. Vehicles must be collected during business hours unless otherwise arranged with One Touch Auto Detailing.

Outside Business Hours Pickup: If a pickup outside of these hours is needed, arrangements must be made with One Touch Auto Detailing in advance.

Liability: One Touch Auto Detailing is not liable for any pre-existing damage, or damage resulting from natural disasters, break-ins, theft, or accidents that occur to your vehicle while in our possession. Before and after photos may be taken to document the vehicle’s condition.

 

Paint Protection Film Terms of Service

Risk of Paint Lifting: Application of Paint Protection Film may cause stress to the paintwork, and while we take all precautions, there is a risk of paint lifting, particularly if the vehicle has been repainted.

Stone Chips Visibility: Existing stone chips may become more noticeable after the film is applied due to uneven surfaces beneath the film.

 

Mobile Service Access and Requirements

Power and Water Supply: For mobile detailing services, the client is responsible for providing access to a suitable power supply (240V) and water. If these requirements are not met, the job may be canceled, and a "Last-Minute Cancellation Fee" will apply.

Service Location: The client must ensure that the vehicle is accessible at the agreed location and time. If access is obstructed or the location is unsuitable (e.g., poor lighting or weather), One Touch Auto Detailing reserves the right to cancel the service and a cancellation fee may apply.

Site Inspection: Upon arrival, One Touch Auto Detailing reserves the right to assess the condition of the vehicle and the site. Additional charges may apply if extra labor or time is needed to complete the service.

Weather-Dependent Services: If adverse weather conditions (rain, extreme temperatures, etc.) prevent the service from being completed, the appointment will be rescheduled at no extra charge.

Damage to Property: One Touch Auto Detailing is not liable for any damage to property, including driveways or fences, caused during mobile detailing. The client is responsible for ensuring the work area is clear of obstacles and in good condition.

Client Cooperation and Safety

Client’s Responsibility for Vehicle Security: Clients are responsible for ensuring that valuables are removed from their vehicle. One Touch Auto Detailing is not liable for any lost or damaged items left in the vehicle during service.

Safety Requirements: The client must ensure that any hazardous or dangerous materials (e.g., toxic chemicals, flammable items) are properly secured before the service begins.

 

Confidentiality and Client Privacy

Confidentiality of Vehicle Information: One Touch Auto Detailing will not share or disclose any personal or vehicle information to third parties without prior consent, except as required by law.

Vehicle Condition Documentation: Before and after photos may be taken for marketing and internal use. Any identifiable information, including license plates, will be cropped or blurred for privacy purposes. If you prefer not to have your vehicle’s images used for marketing, please notify us in advance.

 

Service Guarantee and Satisfaction

Satisfaction Guarantee: If you are not satisfied with our service, please contact us within 24 hours of service completion. We will address your concerns and offer a solution. We are not liable for dissatisfaction beyond this period.

Limitations of Liability: One Touch Auto Detailing’s liability is limited to the cost of the service provided. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

 

Changes to Terms and Conditions

Right to Modify Terms: One Touch Auto Detailing reserves the right to modify these terms and conditions at any time. Any changes will take effect immediately, and the updated terms will apply to www.onetouchautodetailing.co.nz

 

All services provided by One Touch Auto Detailing are subject to these Terms and Conditions.

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